Terms of service
THE HOOD ENCHANTRESS
1. Overview
This website is operated by The Hood Enchantress (“we,” “us,” “our”). We provide this website, including all products and services available through it, subject to your acceptance of these Terms of Service.
By accessing our website or purchasing from us, you agree to be bound by these Terms of Service and any related policies referenced or linked herein.
These Terms apply to all users, including visitors, customers, and clients.
2. Acceptance of Terms
By using this website or purchasing any product or service, you agree to be legally bound by these Terms.
If you do not agree, you may not access or use our website or services.
Continued use of the website or services after updates constitutes acceptance of any changes.
3. Eligibility
You must be of legal age in your jurisdiction to use this website or purchase from us. By using this site, you confirm that you meet this requirement.
4. Nature of Offerings
The Hood Enchantress offers physical products, digital products, and custom spiritual services.
These include but are not limited to:
- Physical goods such as candles, oils, ritual tools, or shipped items (where applicable)
- Digital products such as downloadable or electronic materials
- Custom spiritual services including readings, consultations, rituals, candle work, rootwork, and related practices
All offerings are provided for personal, spiritual, and informational purposes unless otherwise stated.
No product or service is sold with a guarantee of specific outcomes, results, or timelines.
5. Custom Spiritual Services
Custom spiritual services are made-to-order.
Work begins immediately upon payment and/or upon preparation of the service. Work includes any action taken toward fulfillment, including but not limited to consultation, communication, divination, planning, research, or spiritual preparation.
Once work has begun, all sales are final.
At that point:
- No refunds are issued
- No cancellations are permitted
- No reversals, disputes, or chargebacks are accepted based on expectations, interpretation, or perceived outcomes
- No guarantees of results, outcomes, or timelines are made or implied
All services are subjective in nature, and outcomes cannot be measured, guaranteed, or disputed based on personal interpretation or expectation.
Requests to cancel prior to the start of work may be considered at our discretion and may be subject to administrative or processing fees.
6. Digital Products
Digital products are delivered electronically and may include downloadable files, written materials, or other digital content.
All digital product sales are final once access is granted or delivery is completed.
7. Physical Products
Physical products, where applicable, are offered in limited quantities and subject to availability.
We are not responsible for delays caused by shipping carriers or third-party fulfillment services.
Refund eligibility for physical products, if any, is outlined in our Refund Policy.
8. Payments, Refunds, and Cancellations
Each category of offering is governed by its respective terms.
In general:
- Custom spiritual services are final once work begins
- Digital products are final once delivered or accessed
- Physical products are subject to our Refund Policy
We reserve the right to refuse or cancel any order at our discretion.
9. Client Acknowledgment
By purchasing from us, you acknowledge and agree that:
- You have read and understood these Terms prior to purchase
- You understand the custom nature of spiritual services
- You understand that work begins upon payment and/or preparation
- You understand that all sales are final once work begins
- You understand that no guarantees of results or outcomes are made
- You are voluntarily entering into a paid agreement
10. Pricing and Availability
Prices are subject to change at any time without notice. We reserve the right to modify or discontinue any product or service without liability.
11. Accuracy of Information
We are not responsible for errors, omissions, or outdated information on this website. All content is provided for general informational purposes only.
12. Prohibited Uses
You agree not to use this website or services for unlawful or unauthorized purposes. We reserve the right to refuse service to anyone at any time.
13. Third-Party Services
We may use third-party platforms, including Shopify, to operate our store. We are not responsible for interruptions, policies, or actions of third-party providers.
14. Limitation of Liability
All products and services are provided “as is” without warranties of any kind.
We are not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
15. Intellectual Property
All content, branding, and materials belong to The Hood Enchantress and may not be copied, reproduced, or distributed without written permission.
16. Indemnification
You agree to hold harmless The Hood Enchantress from any claims, damages, or liabilities arising from your use of our website, products, or services.
17. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.
18. Entire Agreement
These Terms constitute the full agreement between you and The Hood Enchantress and supersede any prior communications or agreements.
19. Governing Law
These Terms are governed by the laws of the United States.
20. Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of changes.
21. Contact Information
Questions about these Terms may be directed to:
support@thehoodenchantress.com