Shipping policy
SHIPPING RATES
- Orders under $125: $13.00 flat rate
- Orders $125 and over: Free shipping
Processing Times
Please allow up to 4 weeks for standard orders to be processed and shipped. Custom orders may require up to 6 weeks for processing.
We appreciate your patience as each order is carefully prepared with intention and care.
ORDER PROCESSING
All items are handmade, customized, or energetically prepared. Because of this, standard order processing time is up to 4 weeks.
Processing times may vary depending on order volume. Any updates, delays, or changes will always be posted on the announcement bar of this site when applicable.
Please note: processing time is separate from shipping time.
Once your order has been fulfilled and handed over to USPS or UPS, it is no longer in our possession. Tracking information is provided once your order is processed and will be sent to the email used at checkout.
We are not responsible for lost, stolen, or misdelivered packages once marked as delivered or in transit. Claims must be filed directly with the shipping carrier using your tracking number. Please monitor your tracking updates directly through the carrier’s website for the most accurate information.
Custom Orders
Custom work has a 6-week turnaround time and cannot be rushed due to the depth and nature of the preparation involved.
If you require urgent assistance or a time-sensitive working, please email support@thehoodenchantress.com or use the contact form on the website to inquire about availability.
RUSH ORDERS
Rush orders are available only when capacity allows and are not guaranteed.
When available, rush orders are processed within 7 days and are shipped via priority mail. Additional enhancements or items may be included depending on the nature of the order.